Customer Service Center

Existing Auto Loan Customers

Already purchased your vehicle, and have an established loan with us? You can log in to your account to:

  • Make a payment
  • Check your account balance
  • Update your address

Customer Service
CarFinance Customer Service
P.O. Box 57053
Irvine, CA 92619

Already a customer? Need help with your existing account? Call us at (800) 900-5150

Monday-Friday: 7:00 AM to 7:00 PM Central
Saturday: 7:00 AM to 11:00 AM Central
Sunday: Closed

Questions about your application or the funding process? Call us at (888) 978-8573

Collections Department



We offer the following payment options for the convenience of our customers:

  • By Check
  • Debit
  • Credit Card

Pay by Cash:
Western Union Quick Collect Code City: CarFinance CA
MoneyGram Receive Code: 8007

Mail Your Payment:
PO Box 660057
Dallas, TX 75266-0057

Overnight Payments
2975 Regent Blvd.
Lockbox 660057
Irving, TX 75063

*CarFinance does not accept postdated checks. All checks are processed on the day that they are received.

Not yet a customer?

Make use of our free online car loan calculator to figure out your monthly payment, or how much car you can afford to finance. If you already have a car loan, and feel your monthly payments are too high, we can help with that too! has an easy car loan refinancing option for vehicles no older than eight years.