Customer Service Center

Existing Auto Loan Customers

Already purchased your vehicle, and have an established loan with us? You can log in to your account to:

  • Make a payment
  • Check your account balance
  • Update your address

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Customer Service
CarFinance Customer Service
P.O. Box 57053
Irvine, CA 92619
customerservice@carfinance.com

Already a customer? Need help with your existing account? Call us at (800) 900-5150

Monday-Friday: 7:00 AM to 7:00 PM Central
Saturday: 7:00 AM to 11:00 AM Central
Sunday: Closed

Questions about your application or the funding process? Call us at (888) 978-8573

Collections Department
collections@carfinance.com

 

Payments*

We offer the following payment options for the convenience of our customers:

  • By Check
  • Debit
  • Credit Card

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Pay by Cash:
Western Union Quick Collect Code City: CarFinance CA
MoneyGram Receive Code: 8007

Mail Your Payment:
PO Box 660057
Dallas, TX 75266-0057

Overnight Payments
2975 Regent Blvd.
Lockbox 660057
Irving, TX 75063

*CarFinance does not accept postdated checks. All checks are processed on the day that they are received.

Not yet a CarFinance.com customer?

Make use of our free online car loan calculator to figure out your monthly payment, or how much car you can afford to finance. If you already have a car loan, and feel your monthly payments are too high, we can help with that too! CarFinance.com has an easy car loan refinancing option for vehicles no older than eight years.